Refund policy

Returns & Refunds Policy

We want you to feel confident when ordering from CAIRNVELL. If your purchase is not right for you, eligible items may be returned within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • Returned with its original packaging

  • Free from scratches, stains, fragrance, damage, or other signs of wear

Return requests must be submitted within 14 days from the date your order is delivered.

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

Customers are responsible for arranging and paying for return shipping unless the item received is damaged, defective, or incorrect due to an error by CAIRNVELL.

We recommend using a tracked shipping service for all returns.

CAIRNVELL is not responsible for return parcels that are lost or damaged while being shipped back to us.

We do not charge a restocking fee.

How to Request a Return

Before sending an item back, please submit a return request through your order page or contact us through our Contact Us page.

Please provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

If your return is approved, we will provide instructions for the next steps.

Please do not send products back without first receiving return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of an error by CAIRNVELL.

Order Cancellations

You may request to cancel an eligible unfulfilled order within 1 hour of placing the order.

Cancellation requests submitted after this period cannot be guaranteed because your order may already have entered preparation or fulfillment.

Once an order has shipped, it can no longer be cancelled and must instead follow the applicable return process.

Exchanges & Size Issues

If you ordered the wrong bracelet size, please contact us as soon as possible.

Eligible unworn bracelets may be returned and reordered in another available size.

Return shipping costs associated with an incorrect size selection are the responsibility of the customer unless CAIRNVELL sent a different size from the one ordered.

We strongly recommend reviewing our Size Guide and measuring your wrist before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your bracelet arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will review the issue and determine an appropriate resolution.

Natural Stone Variations

CAIRNVELL bracelets are made using natural stone.

Variations in color, pattern, texture, reflection, surface details, and other natural characteristics may occur from one bead to another.

These natural variations are not considered manufacturing defects and are part of the individual character of each bracelet.

Non-Returnable Items

Items may not be eligible for return if they:

  • Show signs of wear or use

  • Have been damaged after delivery

  • Have been altered or modified after purchase

  • Are returned without their original condition or packaging

Any personalized or specially customized item may also be subject to different return conditions where permitted by applicable law.

Contact Us

If you have any questions about a return, refund, exchange, or cancellation, please contact us through our Contact Us page before sending anything back.

Including your order number will help us assist you more efficiently.