If there is a problem with your CAIRNVELL order, contact us before returning any goods so we can review the order and provide the appropriate next step.
Damaged, Incorrect or Missing Items
Please contact us as soon as reasonably possible after delivery and include your order number, a description of the issue and clear photos where relevant.
Standard Wholesale Orders
Return eligibility depends on the product condition, order type and circumstances. Items should remain unused and in their original condition and packaging while a return request is being reviewed.
Custom & OEM Orders
Custom, specially sourced, personalized or made-to-specification orders may have different return or cancellation conditions. Any special terms should be confirmed as part of the quotation or order process.
Natural Stone Variation
Natural stone can vary in color, pattern, inclusions, reflection and surface character. Normal natural variation is not automatically considered a product defect.
Contact Us First
Before sending anything back, contact support@cairnvell.com with your order number and details. We will review the situation and confirm the applicable instructions.
Nothing on this page limits rights that may apply under applicable consumer or commercial law.